Shipping & Returns

Orders are held until a licensed provider reviews your request. Once approved, our pharmacy fills your prescription and hands it to the carrier, typically within one to two business days. We are not responsible for shipping delays caused by the carrier that are beyond our control.

You choose a shipping method at checkout. The charge always matches the method you select:

• Standard shipping — Free: Discreet packaging · tracking when it ships.
• Next Business Day — $25.00: If ordered by 2pm ET, excluding weekends.

Some medications require expedited shipping for safety; when your cart includes one, expedited shipping is applied automatically and shown before you pay.

We ship within the United States to the address you provide at checkout. We do not ship internationally.

When your order ships, we send a confirmation with a tracking number so you can follow it to your door. Packaging is discreet.

If your order arrives damaged or is not what you ordered, contact us promptly. Please keep the packaging and take photos of any damage so we can resolve it quickly.

If tracking shows your package was delivered but you have not received it, report it to us within 7 days of the delivery date so we can help you open a claim with the carrier. We cannot be responsible for packages that the carrier confirms were delivered.

For safety and regulatory reasons, prescription medications cannot be returned or resold once they have been dispensed. All medication sales are final. This does not affect your rights where a product arrives damaged or incorrect.

You pay for your order when you place it. If a provider decides a medication is not appropriate, the medication and any shipping charge are refunded — or, where they have not yet been captured, not billed; a consultation or service fee may still apply for the provider’s review. We do not bill health insurance.

Questions about shipping or a return? See our Contact page for how to reach the pharmacy.